Accessibility Services

At Accessibility Services, we believe in the importance of a diverse student body and a learning environment that is welcoming, accessible, and supportive for all students, faculty and staff members. Welcome!

Our Services

We provide academic accommodations to qualified individuals with disabilities. Our counselors determine accommodations on an individual basis after reviewing current professional documentation and meeting with the individual. The purpose of such accommodations is to provide equal access to classroom programs and campus activities in a manner consistent with Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, associated California laws and regulations, and CSU policy.

In addition to accommodation and support services to University students, faculty and staff members, we inform and collaborate with faculty and staff to ensure successful implementation of accommodations and to increase the level of access and inclusion of all individuals on campus.

Our Mission  

  • To provide reasonable and appropriate accommodations and resources to students, faculty and staff with disabilities.
  • To ensure the rights and promote the dignity, self-awareness, and self-advocacy of students, faculty and staff with disabilities throughout the University.
  • To create and maintain an inclusive, supportive campus environment where individuals with disabilities have full and equal access.

Contact Us  

Accessibility Services is pleased to announce a new way to contact our office. Our Accommodate system is for current students, new students, standardized test takers and anyone else who needs to access our services. Please free feel to use it now. Otherwise, you can still always reach us at 510-885-3868 (Hayward Campus) or 925-602-6716 (Concord Campus) or email us at To contact individual staff members, see our staff directory.

If you encouter something on a CSU East Bay Campus that you feel is inaccessible (physically, access to course or university materials, etc.), please let us know by completing the Report of On-Campus Inaccessibility ( Word | PDF ) and returning it to Accessibility Services as soon as possible.

Please note: If you should feel the need to file a complaint based on discrimination, you can do so by submitting an on-campus form and by going to the website for the Office of Civil Rights.



In order to begin processing Accessible Media requests and ensure priority status, students with accessible media accommodations must submit the following documents no later than,

June 01, 2015:

Separate request packs required for each quarter. Do not combine Summer & Fall.

1. Request for Pre-Arranged Accommodations (RPA) form

2. Accessible Media Textbook Request Form

3. Official Course Schedule

Additional Form(s)

Kurzweil Users: Submit a “Kurzweil Remote – License Quarterly Form” to the Assistive Technology

Services Office – LI 1121.


Requests cannot be processed unless all required forms and fields are fully completed.

This includes: course and section #’s | textbook information | format | delivery method

If textbook information is not available at the time of your request, please make a note of this in

the textbook information box. You may still submit an accessible media request if the information

is not yet available. However, if textbook information is available and not provided on your form,

you will be asked to complete the missing information.

Receipts may be submitted at a later date; however textbooks will not be released to students until

proof of purchase is verified.

Please submit your requests to:

In person to Assistive Technology reception desk in LI 1121 (Lower Mall).

By email or fax to: or (510) 885-7633

Requests submitted after the deadline will require a late request form.


In order to provide our students with timely access to course materials in an accessible format,

submit your textbook adoptions by May 11, 2015. Students with accessible media accommodations

will need to have all textbook information for their classes by the June 1, 2015 deadline. If

Accessible Media does not have the textbook information by the quarter deadline, this will result in

a delay in the student receiving their accessible book(s) for the class.

Questions or concerns?

Email or contact program by phone at (510) 885-3831

Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view, download Adobe Acrobat Reader.

Note: Documents in Word (DOC, DOCX) require a Word Viewer to view, download Microsoft Word Viewer.

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