The CSUEB Blackboard site is: https://bb.csueastbay.edu/
Use your Net ID as your “username” and your Net ID password as your “password” to log into the class. If you do not have a Net ID, please refer to FAQ #2.
Please read the FAQs first before contacting us; it will answer most of your questions!
Frequently Asked Questions (FAQs)
1. I logged into Blackboard and my class is not listed under my Enrolled Courses. Does this mean I am not enrolled?
No. This simply means that the course hasn’t been made available for access by your instructor. Check back again in a few hours.
2. I do not have a Net ID. What do I do?
Fill out this form: http://www.csueastbay.edu/forms and fax it back to Ayellee at (510) 885-4498 as quickly as possible. Please don’t fax it to the number on the form if you want a fast response.
3. What is EDUI 6701 about?
EDUI 6701 is the 1st official class for the OTL Certificate. This graduate level course (and program) is geared towards teachers, trainers and other subject-matter experts who are looking to create an online course using their current teaching or training materials. For more information, visit the OTL Certificate webpage and make sure to check our FAQ page too.
4. What should I expect from the course?
When we survey students about how many hours per week they spend working on their classes, there is a range from 10 to 15 hours per week (including readings, writing papers, participating in discussion threads).
5. What is expected of me as a student?
Students need to log in throughout the week -- early, to see what will happen that week and to begin initial discussions, mid-week to reply to earlier posts and help get a good discussion going, and late to make sure all discussions and assignments for the week are wrapped up. Once the class has been “opened” and you’ve logged in, you will find a syllabus and instructions on how to start working on the course. Make sure to read everything carefully since the instructor has clearly laid out the assignments for the class.
6. What is the Horizon email account? Why do I have to use it?
All emails from us will be sent to your Horizon email account. We will no longer use your personal email account to send information.
7. Will I have remote access to the CSUEB Library?
Yes. All students can connect to the CSUEB library from off-campus. Instructions are here. You will be using your Net ID and password to access the library’s database remotely.
8. I am still having problems logging in. Who do I contact?
You can contact the CSUEB Helpdesk online. Please make sure to indicate that that you are a student in the Online Teaching & Learning program. The HelpDesk can only help you with login problems (forgot your user name and/or password, have the correct ones but still can't log in, etc.)
9. I am not having a log-in problem but have some questions or other problems. Who do I contact?
Any other problems inside the course itself should be directed to your instructor, with a cc to Dr. Nan Chico, Director of Online Programs (email@example.com). They will try their best to get back to you within 24 hours (except for weekends & holidays).
10. I am a student with a disability and need special accommodations.
If you need special accommodations for a disability, please contact the Accessibility Services (AS) as early as possible (preferably before the class begins). If you have questions about how we accommodate students with disabilities in our online courses, please contact Dr. Chico (firstname.lastname@example.org)