Cal State East Bay provides a variety of services to students under the direction of the Provost, the Vice President for Student Affairs, the Vice President for Administration and Finance, and the Associated Students. These services offer a number of special programs which help students derive the maximum benefit from their university experience.
- Academic Assistance
- Accessibility Services
- Career Preparation
- Concord Campus Student Services
- Credentialing Services
- Evening Offices
- Financial Aid Services
- Housing And Residential Life
- International Education and Student Exchange Programs
- Registration Assistance
- Safety Programs
- Servicemember's Opportunity College
- Special Services
- Student Health and Counseling Services
- Student Services Operation for Success
- Testing Services
- Transfer Credit
- Transfer Information
- University Honors Program
- Veterans' Services
Several sources for advising services exist on campus. For detailed information, see "Advising" in the Orientation and Advising chapter. The quarterly Class Schedule (available online at www.csueastbay.edu/schedule/) also includes information regarding advisement services.
Academic Advising and Career Education
Academic Advising and Career Education (AACE) provides a full range of excellent academic advising and counseling services to all undergraduate students. Services include guidance and official updates on your progress toward completing your general education and graduation requirements (other than major requirements); assistance in developing realistic educational goals and a plan to achieve those goals; an explanation of complex academic policies and procedures; workshops throughout the year, and individual and group advising for new students.
AACE is the academic advising home for undergraduate students who have not yet declared a major at California State University, East Bay. We offer academic counseling and specialized assistance in exploring, researching and selecting a major based on your individual, educational and career goals. Undeclared students who are placed on academic probation are required to see an AACE academic counselor and/or attend one workshop "Understanding Academic Probation" each quarter until good standing is achieved.
In addition, AACE provides counseling and support services for all undergraduates who are experiencing academic difficulties such as those on academic probation or those who have been recently disqualified. Students (non-EOP or EXCEL) on academic probation are encouraged to meet with an AACE counselor to discuss strategies for improving their grades and academic standing.
Educational Opportunity Program
Established in 1969, the Educational Opportunity Program (EOP) provides admission and retention support services to low-income and educationally disadvantaged California residents who demonstrate the motivation and potential to succeed in college. Although 80% of EOP students entering Cal State East Bay meet the CSU eligibility for regular admission, the program also provides access for a limited number of first-time freshmen who do not qualify for regular admission but have demonstrated the academic potential and motivation to pursue a college education - if given the opportunity to do so. EOP provides its participants with a broad range of support services during their undergraduate studies, as long as they maintain full-time status, make satisfactory progress, and fulfill program requirements.
Student services provided by EOP include recruitment, preadmission counseling, special admissions, a Summer Bridge program (for entering EOP freshmen), specialized orientation sessions, academic advisement, personal counseling, skill-enhancement workshops, career guidance, peer advising, support groups, social/cultural activities, referral services, and EOP grants for eligible students.
To apply for admission to the program, you must complete the online CSU Mentor CSU Application for Undergraduate Admission and check the appropriate box for EOP services. EOP applications are available at: http://www.csumentor.edu. Once the Cal State East Bay application is submitted (online), EOP applicants will have access to an online EOP link to the EOP Application Information Form and two EOP recommendation letters for online processing for Fall term.
EOP is a high-demand program which only accepts applications for Fall term from applicants new to the CSU system. Currently enrolled and/or previously enrolled students (not formerly in an EOP CSU program) are not eligible to apply. Applicants who submit all required documents will be reviewed and if qualified, will be admitted on a first-come, first-serve basis. For assistance in filling out the application forms, and/or for further information about the program's eligibility requirements, please visit our website at www.csueastbay.edu/eop or contact the EOP Admissions Office at 510-885-4683.
The EXCEL Program
The EXCEL program (a TRiO Student Support Services program) is funded by the U.S. Department of Education. The program provides a variety of educational services for Cal State East Bay undergraduates who have a demonstrated academic need and are low-income, first-generation college or disabled. The major goals of the program are to increase the retention and graduation rates of program participants and to create a supportive environment that encourages academic success.
EXCEL Academic Life Planning Counselors assist students in developing academic plans to complete their undergraduate degrees and solve academically related problems. They also provide advising in general education requirements, career and goal planning, scholarship assistance, guidance on balancing academic and personal life, and graduate school admission.
Learning skills improvement is provided by the Learning Resources Counselor. Assistance includes diagnosing academic weaknesses in learning and language skills and providing support in test-taking, reading textbooks, taking lecture notes, study skills, time management, and offering tutoring in basic academic subjects.
EXCEL students also have access to a variety of reference books on careers, learning skills, English, mathematics, reading and scholarships on non-federal financial assistance available to women, minorities, and people with disabilities in California and throughout the United States. Information about summer programs and internships is also available.
To apply to the EXCEL Program or to find out more about its services, call 510-885-3722 or visit the main office located in the Library Complex (LI) Room 2450. Additional information can also be found on the website at www.csueastbay.edu/excel.
The Renaissance Scholars Program
Jointly funded by the University, private foundations, non-profit organizations, and individual donations, the Renaissance Scholars Program provides a variety of educational and support services for current or former foster youth attending Cal State East Bay. The major goals of the program are to create the retention and graduation rates of program participants and to create a supportive environment that encourages academic success.
Renaissance Scholars assists students in developing life and leadership skills while providing a wide variety of services including year-round on-campus housing, academic, career, and psychological counseling, scholarship opportunities, emergency assistance, recognition events, mentoring, workshops, field trips, and tutoring.
To qualify for Renaissance Scholars, a student must meet the following criteria:
- Be a current or former foster youth attending Cal State East Bay between the ages of 17-23
- Qualify for "Independent Student Status" under federal financial aid guidelines
- Qualify for admissions to the Educational Opportunity Program (EOP)
- Be a California resident
- Be a graduating high school senior or incoming community college transfer student
- Have a minimum high school GPA of 2.2
- Transfer students must have earned a 2.5 GPA in all transferable coursework
- Demonstrate high motivation and potential
To find out more about Renaissance Scholars, visit the main office located in the Library Complex (LI), Room 2500, browse the website at www.csueastbay.edu/renaissance, email us at firstname.lastname@example.org, or call 510-885-3747.
Project IMPACT is funded by a grant from the U.S. Department of Education TRIO/Student Support Services Programs to help eligible students with disabilities succeed in their academic program. The services provided by Project IMPACT are beyond the legally mandated services afforded to students with disabilities by Accessibility Services. Project IMPACT offers selected students individualized services such as:
- Academic Advising
- Tutoring Resources
- One-on-One Support
- Wellness Counseling
- Skills Building Classes
- Financial Aid and Scholarship Information
- Help with Choosing a Major and a Career
- Assistive Technology Computer Lab and Training
You are eligible for this program if:
- You are admitted to Cal State East Bay
- Provide documentation of a permanent disability
- Registered with and referred by Accessibility Services
- U.S. Citizen, national or permanent resident alien
- Working toward your FIRST baccalaureate degree
- For more information about Project IMPACT contact a counselor at 510-885-3868.
Student Center for Academic Achievement
The Student Center for Academic Achievement provides learning assistance such as individual and group tutoring, problem-solving sessions, and online resources for regularly enrolled students of the university. Students can receive tutoring in writing, math, or statistics. Workshops are conducted each quarter to improve students' academic skills. Workshops include topics such as preparing for the WST, taking notes, studying for exams, managing time, and reading textbooks. Cal State East Bay students are encouraged to use the Center regularly to improve their academic performance no matter what their skill level or class standing. Students are also encouraged to attend events sponsored by the Center, such as contests and community service projects.
The Student Center for Academic Achievement is located in the Library Complex (LI), UM3133, across from the University Library and hours vary. Call 510-885-3674 or visit our website for information regarding hours, specific tutoring times, workshop dates, event information, or to schedule an appointment.
Accessibility Services provides academic accommodations and support services to address the individual needs of students with permanent disabilities or temporary disabling conditions. Students with documented disabilities and functional limitations are eligible for services designed to provide equivalent access to general campus and classroom programs and activities. Accessibility Services also offers campus referrals for advising, counseling, transportation, and employment needs.
At the Hayward Hills campus, Accessibility Services is located in the Library Complex (LI 2400) and can be reached by phone or TDD at 510-885-3868. At the Concord Campus, it is located in the Academic Services Building, room 113 (Tel. 925-602-6716; TDD 925-602-8616). The staff of Accessibility Services is committed to ensuring the rights and promoting the dignity, self-awareness and self-advocacy of students with disabilities throughout the university. They value the diversity of the Cal State East Bay student body and work with the faculty, staff, and administration to create and maintain an inclusive environment where individuals with disabilities have full and equal access to all university programs.
To learn more about Accessibility Services, including information about their services, policies, resources and the ADA faculty handbook, visit Accessibility Services website.
The Office of Admission is responsible for all domestic admission services for new students. International students on F or J visas (and applicants with transcripts issued by schools outside the United States) are served by the International Admissions Office.
All applicants should use the student online self service portal MyCSUEB at https://my.csueastbay.edu to check admission status and required documents. For complete information, see the Undergraduate Admissions chapter.
International Student Information
All matters pertaining to the admission of international students are handled by the International Admissions Office. Students from other countries should consult with the International Admissions Office regarding visas, eligibility for employment, and any special academic requirements. (See "Are there special admission and eligibility requirements for international students?" in the Undergraduate Admissions chapter.)
Academic Advising and Career Education (AACE)
AACE provides, in addition to advising, counseling, information and employment services to assist students in transitioning from the university to graduate school or the professional workplace. These services include career advising and coaching, career exploration and assessment, occupational information, job search assistance, and employment information and referral. The office maintains a comprehensive Career Library with books, periodicals, videos, and online resources pertaining to job search, career guidance, and labor market information. A searchable online database of all books in the AACE Library is available on its website.
AACE offers regularly scheduled walk-in hours for resume critiques and career-related questions. Appointments are also available for longer counseling sessions. In addition, career assessments are available in AACE and on the AACE website to provide personal assessment and occupational information.
AACE offers workshops throughout the year, at both the Hayward Hills and Concord campuses. Subjects include resume writing, interview techniques, finding an internship, and personal skills assessments. Workshop and event schedules are listed on the website and in the Events Calendar. Calendars are available in AACE, online, and at eight "Career Corner" locations on campus.
Employers conduct on-campus interviews for graduating seniors and alumni in the fall, winter, and spring quarters. Participants are encouraged to attend an orientation session, either online or in the Center, before registering for interviews.
AACE hosts job fairs throughout the academic year for all undergraduates and graduates to explore career options and employment opportunities. Job fairs feature employers from local, national, and worldwide organizations. AACE also sponsors targeted recruitment events with a specific career or employment focus.
AACE maintains an online job database listing hundreds of part-time, full-time, temporary, and seasonal jobs and internships.
Cal State East Bay alumni and other working professionals in a variety of career fields provide CSUEB students with valuable career exploration information by telephone, e-mail, or in person. These "Career Contacts," available on the AACE website, offer valuable insight into their career fields and experiences.
AACE's website (www.csueastbay.edu/aace) provides 24/7 access to information about its services, workshops and events, major and career information, job listings, resume and interviewing guidelines, and other career resources. Students can search for jobs, obtain information about occupations and career fields, participate in the On-Campus Interview program, and view the calendar of upcoming career workshops and job fairs.
The goal of the Cooperative Education program is to enrich your educational experience by demonstrating the relevance of university study to the world of work and by providing on-the-job experience that will make interns attractive to future employers after the degree is completed.
Students have completed internships in private businesses and public and non-profit agencies, including I.R.S./C.I.D., Shaw Environmental, P.G. & E., and many more.
Normally, a co-op experience should begin during the sophomore year or later. The work schedule varies depending on the needs of the employer. Some students are offered employment with their co-op employer when they graduate.
To participate in the program, students must have at least a 2.0 GPA, be in good academic standing, and be enrolled as a regular student in the university. To register in a Co-op Ed course, students must meet the requirements of the Cooperative Education program and the academic department. Co-op courses are numbered 3898 for undergraduate students and 6898 for graduate students. If a Co-Op Ed course is available, it will be listed in the Class Schedule. Students must complete forms in AACE, as well as register for the course in order to receive credit.
In addition to Co-op Ed courses, many departments offer regular courses in internships or field practice in which students may enroll to receive academic credit for their work.
Note: International students on F-1 visas who are interested in registering for Co-op, internship, or field practice courses should contact the Center for International Education (510-885-2880) to discuss employment authorization for such courses.
The Concord Campus provides a full range of student support services designed to enhance students' abilities to succeed in their academic endeavors. The Academic Services (AS) Lobby serves as a one-stop center for students to complete registration, records and enrollment services functions on the Concord Campus.
Additionally, the following student services are available on the Concord Campus: Associated Students, Academic Advising and Career Education, Accessibility Services, Bookstore, Cashier, Clubs and Organizations, Commencement, Commuter Shuttle, Financial Aid, New Student Orientation, Personal Counseling, Pre-Admissions Counseling, Student Health Services, Transfer Center, Tutoring and University Police.
For assistance, or information on any of these services, call (925) 602-6700 or visit http://www20.csueastbay.edu/
The Credential Student Service Center (CSSC) handles the department admissions processing for all state-approved credential programs housed in the College of Education and Allied Studies. Additionally, CSSC assists in department admissions processing for specific non-credential graduate programs as noted on the program’s web page. Upon completion of the state-approved credential program, CSSC credential analysts file the official recommendation for the credential document. The final decision to issue or deny a credential is a decision of the Commission on Teacher Credentialing. CSSC staff members provide guidance on credential requirements at the university and referral services for all other credential questions and concerns. For information concerning teacher preparation programs and other credential programs at Cal State East Bay, including the pass rate on teacher certification examinations, contact the CSSC Director by calling 510-885-2272. Information about credential program offerings and details about the department admissions processing handled through CSSC may be found online at the Credential Student Service Center website. The Credential Student Service Center is located in the Art and Education Building (AE 235).
The Hayward Campus Student Enrollment Information Center is located on the first floor of the Student Services and Administration Building. It provides general information and forms related to admission, financial aid, records and registration, VA benefits, and graduation evaluation. The Student Enrollment Information Center is open Monday through Thursday from 8:30 a.m. to 5:30 p.m.; and Friday from 10:00 a.m. to 5:00 p.m. Extended hours during the first five days of instruction each quarter are 8:00 am to 6:00 pm except Fridays when the closing time is 5:00 pm. The Cashier's Office, also located on the 1st floor of Student Services and Administration Building next to the Student Enrollment Information Center, is open Monday from 8:30 a.m. to 6:00 p.m.; Tuesday through Thursday from 8:30 a.m. to 5:00 p.m.; and Friday from 9:30 a.m. to 4:30 p.m. Students seeking service from departments should contact those offices directly.
The Concord Campus Academic Services Lobby (925-602-6700) provides the same services as the Hayward Campus, with the exception of graduation evaluation. The Academic Services Lobby is open Monday through Thursday, 9:00 a.m. to 6:30 p.m.
Academic Advising and Career Education (AACE) is open 9:00 a.m. to 6:00 p.m. Monday through Thursday, and until 5:00 p.m. on Friday for questions regarding services and to schedule advising appointments. Academic advising is available for all undergraduate students regarding their non-major degree requirements. Drop-in advising is available Tuesday and Wednesday, 10:00 a.m. to 12:30 p.m., and 3:00 p.m. to 5:30 p.m. Appointments may also be scheduled in advance and, if needed, 6:00 p.m. appointments are available. Students should bring all their advising records including their most recent general education evaluation or degree audit when they come for advising. Please call ahead (510-885-3621) for any current changes to advising hours, or go to www.csueastbay.edu/aace.
The Concord Campus Academic Services Office also provides academic advising. Please call (925) 602-6700 for more information or visit the Concord Campus website at:www.csueastbay.edu/concord.
The Financial Aid Department coordinates all university-administered financial aid programs. You may obtain financial aid information and assistance in the Student Enrollment Information Center (1st floor of Student Services and Administration Building).
Financial Aid Applications:
The Free Application for Federal Student Aid (FAFSA) is available on the web at: www.fafsa.ed.gov. You are strongly encouraged to complete the FAFSA each year by the March 2 priority filing date. The FAFSA helps determine your eligibility for grants, Work-Study, and loans. Eligibility for limited funds is determined by financial need and FAFSA priority filing. If you are a California resident, you may also apply for a Cal Grant by completing the FAFSA and asking your school to submit your grade point average (GPA) to the California Student Aid Commission by March 2 for high school/college students, and September 2 for California Community College transfer students. AB540 students may apply for California State Aid, including Cal Grants, by completing the Dream Application. Information on the Dream Act and a link to the Dream Application may be found at: Dream Act and Application
Note: The federal Military Selective Service Act requires most males between the ages of 18 and 25, who reside in the United States, to register with the Selective Service System. If you are subject to the Act and fail to register, you are ineligible to receive all student aid funded by the federal student aid, state sources, or a public post-secondary institution. See "Military Selective Service Act" in the Appendix for additional information.
Financial aid recipients are required to meet academic and degree progress standards set forth in the Satisfactory Academic Progress Policy. The Financial Aid Office measures academic progress at the end of each term after grades are finalized. You may review the full policy at: Satisfactory Academic Progress Policy.
Loans and Grants:
If you demonstrate financial aid need, you may be considered for one or more of the following programs: Pell Grant, Federal Supplemental Educational Opportunity Grant, State University Grant, Cal Grant A or B, Work-Study, Perkins Loan, Direct Subsidized Loan, Parent PLUS Loan, and Graduate PLUS Loan. You may qualify for Middle Class Scholarship, Unsubsidized Direct Loan, Parent PLUS Loan, and Teach Grant without demonstrating need. Graduate Students are ineligible for Subsidized Direct Loans.
Work-Study is earned through part-time employment in on-campus and certain off-campus jobs. If you are eligible, Work-Study employment can assist you in meeting your educational expenses without incurring indebtedness. Financial Aid will use the information provided on your FAFSA to determine your eligibility for Work-Study.
You may obtain information on scholarship opportunities from Financial Aid and from major departments. Both on and off-campus scholarship information is available on the university's web site. Admitted Students may use the new on-line Pioneer Scholarships application to apply for all East Bay scholarships.
Financial Aid and Student Financial Services also administer the University's short-term Emergency Loan Program and the intermediate term Foreign Student Loan Program. You are not required to apply for financial aid to receive these interest free loans. Emergency Loans may not be used to pay university charges and are usually limited to $300 with repayment due in 30 days. If you are a non-U.S. citizen, you may apply for a maximum of $200 with repayment due within 9 months
(Also see "Fee Waivers for Senior Citizens" in the Fees and Expenses chapter.)
You may obtain additional information on eligibility requirements for financial assistance, and the criteria used to distribute aid among eligible applicants who enroll at Cal State East Bay, from the Financial Aid Department.
New undergraduate transfer students will automatically receive an official GE evaluation of all transfer courses from the Office of the Registrar before the end of their second term after admission. In consultation with a GE advisor, they can subsequently track their degree progress through the online audit in MyCSUEB. Contact the Office of the Registrar for any questions about the online audit
Students must apply for graduation by the end of the Late Add period of the quarter prior to the term in which they intend to graduate (late filing causes graduation to be delayed.) Undergraduate students should consult their academic department regarding fulfillment of major requirements, and the Academic Advising and Career Education Center regarding the fulfillment of General Education requirements. For complete information, see the Baccalaureate Degree Information chapter. Graduate students should consult with their faculty advisor. Final graduation evaluation or "check-out" is typically completed within two months following the posting of grades from the student's final quarter of attendance. Diplomas are typically printed and mailed 4-6 weeks following the posting of the degree.
Enrolled students have the option of living on campus in the Pioneer Heights Student Apartments/Suites. First-time freshmen meeting the established criteria receive priority when assignments are made. (See below.) All other space reservations are provided on a first-come, first-served basis.
On-Campus Housing (Pioneer Heights)
Located conveniently on campus, the Cal State East Bay Student Apartments/Suites are comfortable and affordable. Living in a community designed to meet the needs of students can help you in gaining the most from your university experience.
The Pioneer Heights on-campus apartments and suites are spacious, attractive, and fully furnished. The apartments feature single (for upper division students or students who are 21 or older) or double bedroom accommodations, a full kitchen, living and dining area and one or two bathrooms. The suites feature double bedroom accommodations, a kitchenette with refrigerator and microwave oven, a living and dining area and two bathrooms. High-speed Internet access and basic cable is included as part of the rent. Phone service is available in each unit. Study, laundry, and recreation rooms with television, billiard and ping-pong tables, are among the amenities with the Recreation and Wellness Center conveniently located across the street. Outdoors, you'll find lighted basketball courts, as well as barbecue and picnic areas. Convenient meal plans are required for all students living on campus making it easy to save time and have fun sharing a meal with friends.
The Residential Life Program was developed as an integral part of your educational experience and provides a climate where the living atmosphere complements the educational mission of the university. Professional staff and trained student assistants work together to develop educational, cultural, social, leisure, and personal development programs that serve to enhance academic learning.
Housing applications are accepted year round. Applicants are notified once the official Housing License Contract is available, typically in early June. Students who submit their completed Housing License Contract and payment by July 1 will receive priority when assigning space. It is important to note that the university's admission application is separate from the housing application.
Incoming first-time freshmen admitted to the University and who submit their Housing License Contract and payment by July 1 receive priority when assigning space. Additional information regarding payment plans and financial aid assistance is provided at the Housing website:http://www20.csueastbay.edu/students/campus-life/housing/index.html
For more information contact Student Housing at 510-885-7444 or stop by Lassen Hall.
Center for International Education
The Center for International Education (CIE) provides a range of services to international students and scholars that are designed to facilitate their transition to a new environment and to optimize their educational opportunities while at Cal State East Bay. These services include:
- pre-departure advising
- orientation for new students
- assistance in understanding and complying with university rules and regulations
- counseling designed to help students adjust to life in the USA
- advice on relevant immigration regulations
- guidance for students regarding legal employment while in student status
- referrals for on-campus support services
- workshops on topics of special interest to international students.
Study Abroad Programs
The study abroad opportunities offered through California State University, East Bay allow Cal State East Bay students to study overseas for one semester or academic year and earn academic credit towards their degree. The experience leads to personal growth and acquisition of valuable skills, such as language fluency and cross-cultural understanding. Financial aid (except Work-Study) may apply, and study abroad scholarships are available.
CSU International Programs: Students can study abroad for a full academic year through the CSU system. (See the International Programs of the CSU chapter in the undergraduate section of this catalog).
Bilateral Programs: Bilateral exchange programs are one-to-one exchanges with another university overseas. Program length varies from one quarter to a full academic year.
International Student Exchange Program (ISEP): Through ISEP, students have the opportunity to study in over 120 study sites around the world for a semester or a full academic year.
National Student Exchange Program
Cal State East Bay students can study at another university in the United States or Canada through the National Student Exchange Program (NSE). NSE offers study opportunities in diverse university settings and provides access to a wide array of courses and programs. Students may use financial aid. Coursework applies to their degree.
For additional information on the Center for International Education's services or the programs listed above contact:
Center for International Education
Tel: 885-2880; Fax: 510-885-2787
Orientation and advisement programs offered prior to registration each quarter ensure that entering students are provided with the information and resources needed to ensure their success at Cal State East Bay. Orientation also provides essential information about academic requirements, campus services, registration procedures, and academic advising. Student Life and Leadership Programs recognizes that students enter the university from a variety of backgrounds. As a result, special Orientation activities are offered to address the concerns of freshmen, transfer, re-entry, and graduate students and their guests. First time freshmen who attend Orientation for fall quarter are allowed to register before all other students.
Specific information about Orientation is mailed directly to all new students and is included in the quarterly Class Schedule. Additional information about Orientation programs is available through Student Life and Leadership Programs, Student Services Hub 1351, 510-885-3657, email: email@example.com; website: www.csueastbay.edu/slife. Also see the Orientation and Advising chapter in this catalog.
Outreach services to students in high schools and community colleges are provided through Enrollment Management. In addition to on-campus tours and events, pre-admission advising (both on-campus and at high schools and community colleges), attendance at college fairs, and other efforts, Enrollment Management has a comprehensive communications program for prospective students.
All programs and activities are designed to promote interest in Cal State East Bay and to encourage application and matriculation to the university. For more information about outreach programs, to schedule a tour or a pre-admission advising appointment, call (510) 885-2556 or e-mail to firstname.lastname@example.org. To schedule a tour or pre-admission advising appointment, call (510) 885-2556.
Students at Cal State East Bay can register for classes prior to each quarter via the university's online registration system in MyCSUEB. Demonstrations and instructions for the enrollment process can be found within the "Help" feature in MyCSUEB. Students requiring assistance may call the Office of the Registrar at (510) 885-2784 or visit the Student Enrollment Information Center on the first floor of the Student Services and Administration Building on the Hayward Campus.
Cal State East Bay enjoys low crime statistics due to an on-campus, professionally trained police department which delivers public safety services to the campus community. The University Police Department programs such as the Bicycle Patrol and Escort Service provide Cal State East Bay with a community-oriented form of police services, which allows for personal interaction between police personnel and members of the university community while providing an increased level of crime prevention patrol on campus grounds.
The department offers several on-going programs available to staff, faculty, and students on the following topics: alcohol and drug awareness, acquaintance rape and awareness, and self-protection for women. The department also distributes a wide variety of crime prevention materials and offers vehicle lockout, battery failure, fingerprinting, and lost and found assistance.
The following information may be obtained from the University Police Department, (510) 885-3791:
- Information concerning Cal State East Bay policies, procedures, and facilities for students and others to report criminal actions or other emergencies occurring on campus.
- Information concerning Cal State East Bay's annual campus security report and annual fire safety report. This information is also available on the CSUEB website at Campus Security Report.
- Information concerning the prevention of drug and alcohol abuse.
Cal State East Bay is a Servicemember's Opportunity College (SOC) and provides educational assistance for active duty servicemembers. SOC institutions offer the following benefits to servicemembers:
- Admission procedures which ensure access to higher education for academically qualified military personnel;
- Credit awarded for knowledge acquired through military experiences, if applicable to the servicemember's program of study;
- Credit awarded for non-traditional learning, if applicable to the servicemember's program of study;
- Acceptance of inter-institutional transfer credits, if they are appropriate for the servicemember's program and are consistent with the university's curriculum;
- Residence requirements may be adjusted for military students who transfer, when there are other assurances of program balance;
- Personnel with appropriate academic qualifications and experience administer and supervise SOC-related activities;
- Educational services for veterans.
For information about the SOC program, contact the Veterans Affairs Coordinator.
Cal State East Bay offers several commuter services via the Alternative Transportation Office, (510) 885-3790.
A free shuttle service is available between the Hayward campus and the Hayward and Castro Valley BART stations for students, staff, and faculty. The shuttle bus schedule is available on the Web at: www20.csueastbay.edu/af/departments/parking/alt-trans/csueb_shuttle.html. In addition, the Alternative Transportation office coordinates the CSUEB Faculty and Staff Van Pool program, an on-campus Zip car program and various “guaranteed ride home” programs. Call the Alternative Transportation Office for any other questions concerning current services or for more information on possible service expansion.
If you are interested in sharing a ride to Cal State East Bay, a student carpool database and a staff/faculty carpool database are available. Free carpool matching is available by logging on to: www.rides.org. (Click on "commute options," then choose "carpool partners".) You may also call the Alternative Transportation Office. (Home addresses are kept confidential and all other information will be used for carpool purposes only.) Carpool matching is available for both the Hayward Hills and Concord campuses.
The Commute Information Center (CIC) sells passes for AC Transit and has detailed schedules of the campus shuttle, BART, and AC Transit bus #60. The CIC is sponsored by the Associated Students and the Alternative Transportation Office.
A variety of financial services are offered to students and staff, including cashier services, the sale of parking decals, and the processing of registration payments. The student financial services offices also assist students with their financial aid and scholarship payment disbursement questions, and accept authorizations to bill third party sponsors for student registration fees. The main office (Accounting and Fiscal Services) is located in Student Services and Administration Building (SSA), 2nd Floor. The Cashiers' office is located in SSA, 1st Floor and is open weekdays from 8:30 a.m. to 5:00 p.m., except Friday the hours are 9:00 a.m. to 4:30 p.m. There is a secured drop box located in the front of the Cashiers' office for those wishing to drop off payments after normal business hours. The Cashiers' office accepts checks, cash and money orders only. Credit cards are not accepted at the Cashiers' office; however, students may pay their registration fees online with SmartPay using their American Express, Discover, Visa, or MasterCard with a 2.9% convenience fee. You may also choose to pay with an electronic check free of charge. Consult the online Class Schedule for additional payment information.
Student Health and Counseling Services (SHCS) provides quality health care by board certified, licensed, and credential health care providers and counselors to current regularly enrolled CSUEB students. Our goal is to assist you in achieving and maintaining optimal health while pursuing your academic and career goals.
Student Health and Counseling Services hours of operations are Monday through Wednesday and Friday from 8:30 a.m. to 5:00 p.m., Thursdays from 10:00 a.m. to 5:00 p.m. Hours may vary during Summer Quarter and Quarter Breaks. Students can be seen on an appointment basis. Same day appointments are available for urgent needs. Limited services are also offered during quarter breaks. Medical and counseling services are also available at the CSUEB Concord Campus. After hours and weekend mental health phone crisis counseling is available by calling our main number (510) 885-3735, and choose option "2". For more information, please call (510) 885-3735 or visit www.csueastbay.edu/shcs.
Funded by your student health fees, SHCS provides an extensive array of outpatient health and mental health care services at no or low cost to students. General medical visits with board-certified, licensed medical doctors, nurse practitioners, nurses, and medical assistants for the care, evaluation, and treatment of acute illnesses and injuries, health education and family planning are available. SHCS also provides confidential individual, couples, and group counseling. All counselors are licensed or pre-licensed professionals.
Services offered at SHCS are Health Education, Hearing Tests, Immunizations*, Laboratory*, Massage Therapy*, Orthopedics, Personal Counseling, Pharmacy*, Physical Exams, Physical Therapy, Psychiatry, Radiology (X-Ray)*, Reproductive Health Services*: Birth Control, HIV Testing, STI Testing & Treatment. *Fees may apply
To provide the holistic experience of college health, the Wellness Center also offers a Relaxation Room and a Wellness Room with health education activities and information. The Wellness Center is located in the Recreation and Wellness (RAW) Building. For more information visit www.csueastbay.edu/raw.
All medical and counseling information is confidential by law and will not be released without your written consent.
SHCS is accredited by the Accreditation Association for Ambulatory Health Care, Inc. The SHCS facility and services meet the national standards for providing the highest quality of health care available.
Peer Advocates for Wellness (PAW)
PAW is an opportunity for CSUEB students to become involved with SHCS. Under the supervision of Health & Wellness Services, PAW interns are trained peer health educators who provide resource information, peer support, and outreach about health and wellness issues. For more information, email email@example.com.
Student Health Advisory Committee (SHAC)
SHAC advocates for the health needs of students and advises the SHCS Director and University President on programs, scope of services, and hours of operation for SHCS. For more information, email firstname.lastname@example.org.
Students are strongly encouraged to carry outside coverage for after-hours care, emergency situations, or when referrals to outside providers are needed. For more information about insurance options, visit www.coveredca.com, www.csuhealthlink.com, or email email@example.com.
The Student Service Operation for Success (SSOS) is funded by the U.S. Department of Education. The SSOS program began in late 2011 and provides a full range of academic support services, counseling and cultural activities directed at historically underserved Asian American and Pacific Islander students. California State University East Bay is designated as an Asian American Native American Pacific Islander Serving Institution (AANAPISI). SSOS promotes academic success for Asian American and Pacific Islander students in college and helps students be career ready when they graduate. The program’s services include: Peer Mentorship, Academic Tutoring, Student Club Sponsorship, Leadership Class, Asian and Pacific Islander themed campus events, Academic Lecture Series, Financial Aid Workshops, Career Readiness Workshops, SSOS Workshops and more.
To apply to the SSOS Program or to find out more about its services, email us at: firstname.lastname@example.org, call 510-885-SSOS (7767), or visit our office at ST 120. Additional information can also be found on the website at: http://www20.csueastbay.edu/academic/academic-support/ssos-aanapisi/index.html
The Testing Office provides standardized testing and scoring for students, faculty, and administration. The office administers a variety of tests including placement and proficiency tests for Cal State East Bay and other CSU campuses and national admission and matriculation tests for undergraduates and graduates.
There are two test requirements of which all students should be aware:
- The EPT and ELM (English Placement Test and Entry Level Math Test) are required of all new undergraduates before enrollment except for a few categories of exemptions. You may be exempt from the EPT/ELM requirements if you can meet the waiver requirements. (See "Which undergraduate placement examinations do I need to take?" in the Registration chapter.) You will be mailed an EPT/ELM test application upon admission to Cal State East Bay. Contact the Admissions Office, Academic Advising and Career Education, or on the Testing Office website.
- The Writing Skills Test (WST) must be taken by all undergraduate students at the beginning of the junior year, and by all graduate students upon admission to a program unless they elect to meet the requirement through coursework. For test dates and registration information, Please check the Testing Office website, and select WST. (See "University Writing Skills Requirement" in the Baccalaureate Degree Information chapter, and in the Graduate Degree Information chapter).
Other tests for Cal State East Bay students to be aware of include the following:
The State Education Code State Education requirements in U.S. History, the U.S. Constitution, and California State and Local Government (CODE) in may be met by coursework or a special set of tests developed by the College Board called CLEP. See the Baccalaureate Degree Information chapter for detailed information regarding CODE requirements. For additional information and registration, please contact the Testing Office at (510) 885-3661.
Other tests administered by the Testing Office:
The ACT (American College Test) and the SAT I (Scholastic Aptitude Test), one of which is required for entering freshmen and transfer students with less than 90 acceptable quarter units. Test results are not required of students earning high school grade point averages of 3.00 or higher (3.61 for nonresidents). Information about other tests administered on campus is available on the Testing Office website.
The MAT (Miller Analogies Test) is required by some graduate departments. See graduate program chapters in this catalog for further information. Additional information can be found by contacting the Testing Office at (510) 885-3661.
For information about the CBEST (California Basic Educational Skills Test), CLEP (College-Level Examination Program), GMAT (Graduate Management Admission Test), GRE (Graduate Record Examinations), LSAT (Law School Admissions Test), MCAT (Medical College Admission Test), TOEFL (Test of English as a Foreign Language), CLAD/BCLAD (Bilingual Crosscultural Language and Academic Development Examinations), RICA (Reading Instruction Competence Assessment), and PRAXIS (Professional Assessments for Beginning Teachers), contact the Testing Office at (510) 885-3661. For more information see Other Tests.
Students may obtain official transcripts of coursework taken at Cal State East Bay (including continuing education and special session courses) from the Office of the Registrar. Refer to the transcripts section on the university website for current costs and online ordering procedures and costs.
For transcript requests that arrive via the mail, the request should include: name, other name(s) which may appear on records, NetID or Social Security number, address, dates of attendance, and the complete address to which the transcript is to be sent. The university cannot be responsible for the consequences of failure to supply any of the above information. Mailed requests must also include a check (payable to Cal State East Bay) for the current fee. Please do not send cash with mailed requests. Address the request to Office of the Registrar, Transcript Request.
Students with financial and judicial holds placed by the university, or with academic, document, library, equipment, or other obligations to Cal State East Bay, are not permitted to receive transcripts or to request transcripts to be sent to other institutions.
University Honors Program
Academic Programs and Graduate Studies
Student Services and Administration Building, 1st Floor
Phone: (510) 885-3286
Director: Bridget Ford (History)
The University Honors Program provides outstanding students the opportunity for academic challenge through the completion of specialized courses, seminars and projects under the direction of faculty mentors. University Honors Students in good standing gain priority registration for most university classes, attend educational and social events with other Honors Students, have exclusive use of the Main Library's University Honors Study Room, and may be considered for periodic awards and scholarships. University Honors Students also receive recognition on their official transcripts and diplomas, and enjoy special acknowledgement at both the Honors Convocation and Graduation ceremonies.
Admission to the program is open to:
- undergraduate students admitted to the university with a minimum 3.60 GPA, and
- students who have maintained a 3.60 GPA in their last 36 quarter (or equivalent semester) units of baccalaureate-level coursework. In addition, eligible students must have satisfied the EPT/ELM requirements.
To remain in good standing in the program, students must complete at least one University Honors course per academic year with grades of "B" or better, and maintain a minimum GPA of 3.50 for all CSUEB coursework taken subsequent to being accepted to the University Honors Program. Students who fail to meet the maintenance requirements for two consecutive quarters will be dropped from the program.
Types of University Honors Courses
University Honors courses are of several types:
- regular classes in which the instructor agrees to design and grade a special extra project to be completed by the Honors student,
- one-unit seminar classes, restricted to University Honors students.
- independent study/research classes at the upper division level in which a University Honors student works closely with a faculty member on a project.
Graduation from Honors Program
Students must complete 20 University Honors units with a minimum GPA of 3.60 to graduate from the University Honors Program. University Honors students must be in the University Honors Program for at least one year and take the one-unit "Honors Seminar" to graduate from the program. "Honors" units will only be assigned upon completion of courses approved by the University Honors Program Director in which the student earns a "B" or better and completes an honors project to the satisfaction of the instructor of the course. University Honors courses may be in the student's major or minor, as well as in general education, and/or free electives. At least 8 honors units, however, must be taken outside the student's major. University Honors courses may not be taken "credit/no credit."
Senior and Junior students in good standing in the University Honors Program shall have priority registration for most classes.
University Honors students will receive special recognition at the Honors Convocation and/or at graduation. University Honors students will also receive recognition on their transcripts and their diplomas, as well as a certificate of recognition from the program.
The director coordinates the development and maintenance of University Honors courses, as well as special learning/cultural events for University Honors students and faculty. The director tracks student progress and invites eligible students to join the program, giving notice to students who are failing to meet the maintenance requirements and removing students from the program who fail to meet the maintenance requirements after two quarters.
Educational allowances, benefit counseling, advocacy, discharge upgrading assistance, tutorial assistance, and social service referrals are available to veterans attending Cal State East Bay under the Veterans' Administration or Cal-Vet programs, and to dependents of service-connected disabled and deceased veterans.
A permanent GI bill providing college educational allowances and other benefits for veterans is now in effect. For information on eligibility and procedures, students may contact the Veteran Office at (510) 885-3669, or in person in the Student Enrollment Information Center, or the Veterans' Administration at (800) 827-1000.
Each quarter veterans and eligible dependents should contact the Veteran Office before the first day of classes and submit their forms requesting certification of enrollment for V.A. benefits. Students are also responsible for reporting any changes in enrollment to the Veteran Office and to the V.A. as they occur. See "What Determines a Student's Classification at Cal State East Bay?" in the Registration chapter for additional information.