Health Care Administration
Department of Public Affairs and Administration
College of Letters, Arts, and Social Sciences
Office: Meiklejohn Hall 4122
Phone: (510) 885-3282
Associate Professor Emeritus
George F. Goerl, Ph.D. University of California, Davis
Linda Dalton, Ph.D. Radcliff College/Harvard University
Jennifer L. Eagan, Ph.D. Duquesne University
Toni E. Fogarty, Ph.D. University of California, Berkeley
O. Jombo ("Jay") Umeh (Chair), Ph.D. Texas Tech University
Michael Y. Moon, Ph.D. Teachers College, Columbia University
Frank E. Scott, D.P.A. University of La Verne (FERP)
The M.S. in Health Care Administration (MS-HCA) program has been designed to provide working health care professionals with the knowledge, skill sets, and abilities needed to be effective health care administrators and managers. Health care delivery is undergoing rapid growth and change in the United States and around the world, a change that has accelerated in the 21st century. As a result, the responsibilities of health care administrators and managers are continuously being redefined. In this dynamic environment, organizations must manage for continuous improvement and maintain flexibility to respond to the latest challenges. This underscores the constant need for health care professionals to keep pace with new knowledge and gain new skills.
The MS-HCA program seeks to develop professionals who understand how to manage non-profit, for-profit, and voluntary health care organizations in effective and innovative ways and who can help health care organizations successfully meet the challenges of a rapidly changing environment. Students in the MS-HCA program acquire the analytical skills needed to explore new models of health care delivery and organizational design. They also develop the leadership skills needed to discover and implement creative solutions to problems in the current health care system.
Student Learning Outcomes
The Health Care Leadership Alliance (HLA), a consortium of major professional health care associations, has identified five competency domains in which all health care administrators and managers should have proficiency for workplace effectiveness: communication and relationship management, leadership, professionalism, knowledge of the health care environment, and business skills and knowledge. The MS-HCA program has adopted these five competency domains as its program learning outcomes.
Students who graduate with an M.S. in Health Care Administration will be able to:
- Communicate clearly and concisely with internal and external customers, to establish and maintain relationships, and to facilitate constructive interactions with individuals and groups
- Inspire individual and organizational excellence, to create and attain a shared vision, and to successfully manage change to attain the organization's strategic ends and successful performance
- Align personal and organizational conduct with ethical and professional standards that include a responsibility to the patient and community, a service orientation, and a commitment to lifelong learning and improvement
- Demonstrate an understanding of the health care system and the environment in which health care managers and providers function
- Apply business principles to the health care environment; basic business principles include financial management, human resource management, organizational dynamics and governance, strategic planning and marketing, information management, risk management, and quality improvement
The need for health services managers and administrators is growing nationally and even more so in California. According to the US Department of Labor, health care is one of the largest industries in the US, and the second largest employer, with more than 11 million jobs. According to the Centers for Medicare & Medicaid Services (CMS), the average annual health spending growth (6.1%) is anticipated to outpace average annual growth in the overall economy (4.4%) for the projection period of 2009-2019. By 2019, national health spending is expected to reach $4.5 trillion and comprise 19.3% of GDP.
While clinical care personnel are the frontline of the US health care system, health services managers and administrators play a significant role. They plan, direct, coordinate, and supervise medicine and health services in hospitals, clinics, managed care organizations, public health agencies, and other health care organizations. According to the Department of Labor’s Occupational Outlook Handbook, employment in this field is expected to increase 22% from 2010 to 2020, faster than the average for all occupations, with a projected need of 99,400 additional positions and an estimated median annual wage of $80,200. According to the California Employment Development Department (EDD), the projected growth in California is 18% for the projection period of 2006-2016, with an estimated median annual wage of $95,168. A master's degree in health care administration, public health, health services management, or a similar degree is the standard credential for most positions in this field.
The MS-HCA is designed for working adults and courses generally meet one night per week. No more than two courses per quarter may be completed in the MS-HCA program. Courses are offered in all quarters, including the summer quarter. Most, but not all, of the courses are offered in a hybrid format where the majority of the course sessions are in-person and some are fully online.Students are admitted as a cohort and follow a degree completion roadmap designed for that cohort.
The MS-HCA degree program is open to applicants planning a career or advancing a career in the health care field who have a baccalaureate degree from an accredited institution. Admission will be granted based upon the Admission Committee's overall assessment of the student's qualifications and academic/career potential, using the following criteria:
- Cumulative undergraduate GPA of at least 2.5;
- Statement of Purpose in pursuing the MS-HCA degree (a 1-2 page essay double-spaced, explaining who you are, your career goals and how the MS-HCA degree will help you achieve those goals, and why you believe you will be successful in the program);
- Two letters of academic and/or professional recommendation (on letterhead). The letter writers should include how they know you, if they think you would be successful in the program and why they think that;
- Professional resume/vita;
- All undergraduate/graduate transcripts. (These must be sent directly to University Admissions NOT the Department.)
All applicants must submit an online Graduate Admission application declaring Health Care Administration as a degree objective, and transcripts, at http://www.csumentor.edu along with a non-refundable fee. In addition, applicants must also submit a statement of purpose, 2 letters of reference and a resume directly to the Department of Public Affairs and Administration at CSUEB, Dept of Public Affairs and Administration, 25800 Carlos Bee Blvd., MI 4122, Hayward, CA 94542-3040.
Please review the detailed application instructions on the Department's website at http://www20.csueastbay.edu/class/departments/publicadmin/healthcare/index.html.
Student Standing and Progress toward the Degree
There are three categories of student status, which reflect student progress toward the degree: "Conditionally Classified Graduate" student, "Classified Graduate" student, and Advancement to Candidacy.
- Students achieve "Conditionally Classified Graduate" status when they have been admitted to the MS-HCA program, but have not yet completed the prerequisites for the "Classified Graduate" status in the MS-HCA program.
- Students achieve "Classified Graduate" status when they have satisfactorily completed the foundation course for the MS-HCA program or its equivalent, and satisfied the University Writing Skills requirement. (See "Prerequisites for "Classified Graduate" status below.)
- Students are Advanced to Candidacy when they have completed the core courses with a 3.0 or better cumulative GPA.
Prerequisites for "Classified Graduate" Status
As prerequisites to "Classified Graduate" status, students must satisfy the University Writing Skills Requirement and satisfactorily complete the foundation course:
- STAT 1000 Elements of Probability and Statistics, or its equivalent (with a grade of "C" or better) or request to have the foundation course waived based upon other coursework completed in statistics.
For information on meeting the University Writing Skills Requirement, see the Testing Office website at www.csueastbay.edu/testing or call 510.885.3661.
The MS-HCA program requires completion of 48 quarter units consisting of required core courses and the capstone experience. Of the 48 units, at least 35 units must be completed in residence (transfer units are limited to 13 quarter units). No course numbered 1000 to 2999 (or the equivalent, if taken elsewhere) may be used as part of the 48-unit graduate degree program. STAT 1000 (Elements of Probability and Statistics), or its equivalent, must be completed as a foundation course with a grade of "C" or better prior to enrolling in 6000-level courses. Transfer units are rarely accepted in the MS-HCA program.
A cumulative grade point average of 3.0 must be maintained in all 48 quarter units taken to satisfy the degree requirements. Students who fail to maintain progress by falling below a 3.0 GPA in their graduate courses for two consecutive quarters will be academically disqualified by the university. All graduate degree requirements must be completed within five years.
Students accumulating more than 8 units of work graded "I" may not register for courses applicable to the degree until the "I" grades are removed.
Curricular Requirements (48 units)
- Foundation Course
Students must complete the foundation course with a grade of “C” or better.
STAT 1000 (4) or its equivalent
- Required Core Courses (28 units)
- HCA 6200 US Health Care Systems (4)
- HCA 6225 Organization Theory and Behavior in Health Care (4) or HCA 6202 Project and Change Management in Health Informatics (4)
- HCA 6230 Information Technology in Health Care (4) or HCA 6201 Introduction to Health Informatics (4)
- HCA 6240 Health Care Financing and Budgeting (4)
- HCA 6260 Health Care Policy Analysis (4)
- HCA 6275 Evolution of Managed Health Care (4)
- HCA 6290 Health Care Quality Assessment and Improvement (4) or HCA 6203 Quality Improvement Using Health Informatics (4)
Management and Change in Health Care (16 units)
- HCA 6210 Leadership and Change in Health Care Organizations (4)
- HCA 6250 Strategic Management of Health Care Organizations (4)
- HCA 6270 Health Care Management (4)
- HCA 6280 Legal and Ethical Issues in Health Care (4)
- Capstone Experience (4 units)
HCA 6899 Project (4)
HCA 6899 Project (4 units) serves as the capstone experience in the degree program. HCA 6899 must be taken as the last 4 units in the program. Students must satisfy the University Writing Skills Test requirement before they will be allowed to enroll in HCA 6899. A project has a strong practical action-oriented component accompanied by a written document. A project is directed by one faculty member.
Grades of “RP” (Report in Progress) may be given for a project that is not completed at the end of the quarter. The “RP” grade indicates that work is in progress, but that a final grade cannot be assigned until additional work is completed. The “RP” grade must be removed within four quarters or it will become an “F”.
Granting the Degree
Upon satisfaction of all requirements for the degree, the department will recommend that the candidate be granted the Master of Science Degree in Health Care Administration. Students must file for graduation by the second week of the quarter prior to the quarter in which they expect to graduate.
|Course Number||Course Information|
|6200||US Health Care System (4)
Major characteristics of the US health care system, its strengths and weaknesses, the roles of different stakeholders including providers, patients, policymakers and payers; the role of health insurance and its impacts, and definitions of health and health determinants. Prerequisites: STAT 1000 or its equivalent. A-F grading only.
|6201||Introduction to Health Informatics (4)
Topics include the use of information technology in various types of health-care settings and the main types of health information tools such as electronic health records, telehealth and mobile health and their related resources and applications. A-F grading only.
|6202||Project and Change Management in Health Informatics (4)
Introduction to students to initiating and managing health informatics projects. Principles of project management, including initiating, planning, executing, monitoring, evaluating, and reporting as applied to health informatics. Prerequisite: HCA 6201. A-F grading only.
|6203||Quality Improvement Using Health Informatics (4)
Issues of measuring, managing and improving the quality of health care using informatics. The impact of health informatics on patients and providers, communication, provider training, medical errors, and other relevant areas are discussed.Prerequisite: HCA 6201. A-F grading only.
|6204||Business, Legal, and Ethical Aspects of Health Informatics (4)
Introduction to students to the unique business, legal, and ethical issues of using telehealth. Legal and regulatory requirements as well as ethical considerations for health informatics systems, such as FDA regulations and AHIMA, are discussed. Prerequisite: HCA 6201. A-F grading only.
|6205||Bioinformatics in Health Care Administration (4)
Study of the basic concepts surrounding bioinformation systems. Course topics include bioinformation systems, terminology and standards, bioinformation, configuration, user interface design, computerized physician order entry, decision support, and clinical reporting. Prerequisite: HCA 6201. A-F grading only.
|6206||Public Health Informatics (4)
Topics include the information needs of public health professionals; barriers and requirements of a public health information infrastructure; public health informatics tools; public health department credentialing; and public health electronic reporting and surveillance, including communicable disease and bioterrorism. Prerequisite: HCA 6201. A-F grading only.
|6210||Leadership and Change in Health Care Organizations (4)
Issues and practices of health care administrators that impact leadership style. Emphasis on developing capacities for leading health organizations in a changing environment, in particular strategic planning, human resources management, facilitation, negotiation and collaboration skills, as well as those needed for innovation and creative management practice. Prerequisites: HCA 6200, HCA 6225, and STAT 1000 or its equivalent. A-F grading only.
|6225||Organization Theory and Behavior in Health Care (4)
Explores the application of classical and emerging theories in organizational design, behavior, and effectiveness to health care organizations. Topics include organizational purpose, design, structure, change, power and politics; and the impact of internal and external factors on structure and design. Prerequisite: STAT 1000 or its equivalent. A-F grading only.
|6230||Information Technology in Health Care (4)
The impact of information systems on the design and delivery of health care; different information technologies; use of information systems in policy making and quality assurance and improvement; relationship of information technology to organizational design. Prerequisites: HCA 6200, HCA 6225, and STAT 1000 or its equivalent. A-F grading only.
|6240||Health Care Financing and Budgeting (4)
Functioning of health care markets; impact of economic incentives on health care decision-making; U.S. health care financing; impact of uninsured; role of nonprofit organizations; impact of managed care model; forecasting expenditures; role of technology, prices, utilization rates, and demographics. Prerequisites: HCA 6200, HCA 6225, and STAT 1000 or its equivalent. A-F grading only.
|6250||Strategic Management of Health Care Organizations (4)
Explores the application of strategic management principles to health care organizations. Topics include analyzing the external and internal environments, responding to change, developing mission and goal statements, strategy formulation, evaluation of strategic alternatives, and implementation. Prerequisites: HCA 6200, HCA 6225, and STAT 1000 or its equivalent. A-F grading only.
|6260||Health Care Policy Analysis (4)
The health care policy process; impact of health care on broader social policy; influence of political and economic forces on health policies; impact of emerging models of health care such as community-based programs. Critical analysis of market-based models. Prerequisites: HCA 6200,HCA 6225, and STAT 1000 or its equivalent. A-F grading only.
|6270||Health Care Management (4)
Develop the knowledge and skills needed to manage organizational resources: develop clear policies, position descriptions and expectations; build cohesive employee teams, coach and discipline employees, provide effective employee feedback and development, maximize advantages of diversity, and provide leadership. Prerequisite: HCA 6200, HCA 6225, and STAT 1000 or its equivalent. A-F grading only.
|6275||Evolution of Managed Health Care (4)
Overview of managed health care organizations, including their history, evolution, regulation, and financing. The course explores issues that are common to most managed care organizations, including accreditation and performance measurement, compensation, use of incentives, and the regulatory environment. Prerequisites: HCA 6200, HCA 6225, and STAT 1000 or its equivalent. A-F grading only.
|6280||Legal and Ethical Issues in Health Care (4)
Contemporary legal issues in health care administration. Overview of recent health legislation and regulations. Personal and organizational liability; ethical issues in health care administration. Impact of the market model on health care delivery. Prerequisites: HCA 6200, HCA 6225, and STAT 1000 or its equivalent. A-F grading only.
|6290||Health Care Quality Assessment and Improvement (4)
Development of skills in evaluation methods and performance management with particular emphasis on the management of quality, standard setting, and performance assessment processes. Course includes historical beginnings, state-of-the-art voluntary and governmental efforts and proposed means of quality assessment and improvement. Prerequisites: HCA 6200, HCA 6225, and STAT 1000 or its equivalent. A-F grading only.
|6893||Internship in Health Care Administration (4)
Academically challenging field placements in half-time or full-time positions with health care organizations under the supervision of university faculty member. Examination of the relationship of theory to practice in the health care field. Prerequisites: STAT 1000, HCA 6200, HCA 6225, approval of internship supervisor. A-F grading only.
|6898||Cooperative Education (1-4)
Supervised work experience in which student completes academic assignments integrated with off-campus paid or volunteer activities. Prerequisites: at least a 3.0 GPA and the approval of the Health Care Administration Graduate Coordinator. A maximum of 4 units will be accepted toward the M.S. in Health Care Administration degree. May be repeated for credit, for a maximum of 4 units. CR/NC grading only.
Development of an original product which is summarized in a written abstract. Both the project and the abstract are submitted to the department, which specifies their formats. Supervision by a departmental faculty member. Oral defense may be required. Prerequisites: Advancement to Candidacy, approval of project supervisor. A-F grading only.
|6900||Independent Study (1-4)|
|6999||Issues in Health Care Administration (4)
Readings, discussion, and research on contemporary and/or significant issues in health care administration. May be repeated for credit when content varies, for a maximum of 8 units.