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Single Line Telephone Reference Guide

Three things to know

1. How to make a call

Outside calls- dial the outside access number, 9, and the phone number.
Inside calls – dial the five digit extension number.

2. When to use the FLASH button or switchhook

When to use the FLASH button?
* When you want to use any feature that starts from a phone conversation, such as Hold.

What if your phone does not have a FLASH button?
* In its place, use the switchhook by pressing for a half second (long enough to say "down-up").

NOTE: Pressing the switchhook for longer than a second can disconnect your call

3. How to use a Feature Code

Start from dial tone
* When in a phone conversation, press FLASH
Enter the feature code
* When using FLASH enter the feature code anytime after hearing "Enter" or the dial tone that follows.

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Abbreviated Dial

Store or change a number (up to 24 digits long)

  1. Lift telephone receiver
  2. Press # 4 * + Abbreviated Dial No. (any digit) 0-9
  3. Hear 1 beep
  4. Enter Phone Number exactly as you'd dial it
  5. 2 beeps
  6. Hang up

Write number on Abbreviated Dial List

Make a call

  1. Lift telephone receiver
  2. Press # 4 + Abbreviated Dial No.(any digit) 0-9

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Call Back / Message

Leave a callback / message on a busy or unanswered extension (before voice mail picks-up)

  1. Press FLASH hear "Enter" * 7
  2. Hang up

When your callback is returned, you will hear:

  1. Three short rings
  2. Lift telephone receiver (caller is on the line)

To return a callback / message left on your phone

  1. Lift telephone receiver
  2. Hear "Callback" or "Message"
  3. Press * 7 (call is returned)

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Conference (3 party)

Set up a three-party conference
Begin with one party on line, then

  1. Press FLASH hear "Enter"
  2. Press * 1
  3. Dial Phone Number
  4. Announce the three-party conference
  5. Press FLASH hear "Enter"
  6. Press * 1 (three parties in conference)

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Conference (7 party)

Conference up to seven parties (four can be external)
Begin with one party on line, then

  1. Press FLASH hear "Enter" # 1
  2. Dial Phone Number
  3. Announce the conference
  4. Press FLASH hear "Enter" # 1
    (all parties in conference)
  5. Repeat above steps to add each new party

When a called number is busy or unanswered

  1. Hang up
  2. Lift telephone receiver, hear "Conference"
  3. Press # 1 (connected with conference)

Put a conference on hold

  1. Press FLASH hear "Enter" # 1
  2. Hang up

Return to a conference on hold

  1. Lift telephone receiver, hear "Conference"
  2. Press # 1 (connected with conference)

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Forward

Forward your calls to another phone

  1. Lift telephone receiver
  2. Press * 3
  3. Dial Phone Number where calls forward
  4. Hang up

Cancel forwarding

  1. Lift telephone receiver, hear "Forward"
  2. Press # 3
  3. Hang up

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Hold

Put a call on hold

  1. Press FLASH hear "Enter" * 4
  2. Hang up (with one party on hold, you can make another call)

Return to a call on hold

  1. Lift telephone receiver, hear "Held"
  2. Press * 4

Switch between calls with one party on hold

  1. Press FLASH hear "Enter" * 4

When one party hangs up, return to other party

  1. Press switch hook down for one second
  2. Hear "Held"
  3. Press * 4

Music will play when a caller is placed on hold when the above feature code is used. If your single-line phone has a hold button your caller will not hear music if you use the hold button in place of the above feature code.

Pickup

In order to use Pickup, your phone must belong to a call pickup group (contact your system administrator).

Answer any ringing phone in the group

  1. Lift telephone receiver
  2. Press # 7

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Redial

Redial last outside call that you made

  1. Lift telephone receiver
  2. Press # 9

For single-line phones that have a redial button, that button will store the last number you dialed even if it's an on-campus five-digit extension number.

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Rings

One ring is an Inside call
Two short rings is an Outside call
Three short rings is a Feature call (like a Callback)

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System Word Prompts

At times, you will hear spoken word prompts, telling you to "enter" a feature code, or letting you know when a feature is activated. These words are listed below:

  • "Enter" –You have pressed FLASH and are prompted for a feature code (except when transferring)
  • "Held" –You have a call on hold
  • "Callback" or "Message" You have received a Callback
  • "Voice Message" –You have received a voice mail message
  • "Forward" –You have forwarded your phone
  • "Conference" –You have a conference on hold
  • "Invalid" –You have dialed an invalid number

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Tones

  • Busy – Dialed number is busy
  • Fast busy – Dialed number is not accepted or feature is unavailable
  • One beep – Waiting to accept your number
  • Two beeps – Confirming that the number is accepted
  • One ring – An inside caller is waiting
  • Two short rings – An outside caller is waiting
  • Ring~beep – You are call waiting on a busy extension

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Transfer

Tell party on line that you are transferring him/her

  1. Press FLASH hear "Enter"
  2. Press * 1
  3. Dial Phone Number
  4. Hang up OR…
  5. Announce the transfer, then
  6. Hang up

If unable to complete a transfer

  1. Press FLASH (reconnected with original party)

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