FAQs – Concord

1. How do I access my voice mailbox remotely after the voicemail cut-over?

To access voice mail remotely from off-campus dial (925) 602-6710 or from an on-campus phone other than your own, dial 2-6710. You will be prompt, to enter your mailbox, press #. Enter your 7-digit mailbox number (602xxxx, your telephone number) then enter your security code.

2. How do I access my virtual voice mailbox (Concord Campus only) remotely after the voicemail cut-over?

You were assigned a specific virtual voicemail ID number (6xxxx). Just add 60 in front of your virtual voicemail ID number (606xxxx), this is your 7-digit virtual voicemail ID number.

To access voicemail remotely from off-campus dial (925) 602-6710 or from an on-campus phone other than your own, dial 2-6710. You will be prompt, to enter your mailbox, press #. Enter your 7-digit virtual mailbox number (606xxxx) then enter your security code.

3. How do I transfer a caller directly to someone's voice mailbox after the voicemail cut-over?

From the conversation press the transfer button and then dial 2-6710. The voicemail attendant will say "to enter your mailbox press #; to leave a voicemail message enter the 7-digit mailbox number" – DO NOT press #; just enter the destination 7-digit mailbox number (602xxxx). After which you can hang-up and the caller will get the designated voice mailbox and leave his/her message.

4. How do I forward a voicemail message after the voicemail cut-over?

After you have listened to the message, press 6, the voicemail attendant will indicate "record your message at the tone, to stop recording and send your message press the # sign key." After you record your message and have pressed the # sign key, enter the 7-digit mailbox number (602xxxx) destination you want your message forwarded. If there are additional recipients you wish to forward this message you can enter the next 7-digit mailbox number. If there are no more recipients press the * key. Lastly, to send the message, press the # sign key.

  • Print This Page
  • Bookmark and Share