Voice Mail Set-up Instructions

When you access your voice mailbox for the first time, you will be prompted by the set-up assistant to enter/record certain information, i.e., your initial security code, a new security code, your name and your personal greeting.

Please listen carefully to the prompts. They are easy to follow and you should be able to navigate through your voice mailbox with little trouble. There are a few key things to remember.

Voicemail Access Number: (510) 885-7020 (Concord Campus dial 925-602-6710)
Mailbox Number: Your 7-Digit Mailbox Number
Initial Security Code: 00000

(New Security Codes can be from 5 to 15 digits.)

The * key allows you to go back to the previous menu. If you are at the MAIN SUBSCRIBER MENU, the * key will exit you from your voice mailbox. If you get lost in your box, press * until you hear the system say, Thank you for calling.

To Access Voice Mail From Your Office Telephone

Press the Voice Mail Button (multi-line phones), or Press *5 (single-line phones)
Enter security code 00000
Listen to the prompts to set up your mailbox

SECURITY CODE: (your initial security code is 00000)

The set-up assistant will prompt you to enter a new security code
Enter your new security code followed by the # key (enter 5 -15 digits)
You will be prompted to confirm your new security code followed by the # key

NAME ANNOUNCEMENT: (callers will hear this name for your mailbox)

The set-up assistant will prompt you to record your name
Press 2 to start Recording
Press 2 to stop Recording
Press 5 to Save
Press 6 to Review
Press 4 to Discard and Re-record

PERSONAL GREETING: (this will be the message callers will hear)

The set-up assistant will prompt you to record your message/greeting
Press 2 to start Recording
Press 2 to stop Recording
Press 5 to Save
Press 6 to Review
Press 4 to Discard and Re-record

For Changing Any of the Above After Completing the Initial Setup

To Access Voice Mail From Your Office Telephone

Press the Voice Mail Button (multi-line phones), or Press *5 (single-line phones)
Enter your security code

LISTEN TO MESSAGES:

Press 1
Press 1 for Unread Messages
Press 2 for All Messages (only read messages, not saved ones)
Press 5 for Saved Messages
Press # to Skip to Next Message

CHANGE SECURITY CODE:

Press 4 for Phone Manager Functions
Press 1 for Personal Options
Press 4 to Change Security Code
Enter new Security Code followed by the # key

CHANGE YOUR NAME:

Press 4 for Phone Manager Functions
Press 1 for Personal Options
Press 5 to Record Your Name
Press 2 to Start Recording
Press 2 to Stop Recording
Press 5 to Save
Press 6 to Review
Press 4 to Discard

CHANGE PERSONAL GREETING:

Press 4 for Phone Manager Functions
Press 1 for Personal Options
Press 3 for Personal Greeting Options
Press 2 for Normal Greeting (this is your Personal Greeting)
Press 2 to Start Recording
Press 2 to Stop Recording
Press 5 to Save
Press 6 to Review
Press 4 to Discard

EXIT:

Press the * key until Attendant says, Thank you for calling.

TO ACCESS VOICE MAIL REMOTELY (from off-campus or an on-campus phone other than your own)

To access Voice Mail from another on-campus telephone, dial 5-7020 (Concord Campus dial 2-6710)
To access Voice Mail from off-campus, dial (510) 885-7020 (Concord Campus dial 925-602-6710)
You will be prompted, To enter your mailbox, press #.
Enter your 7-digit mailbox number (your telephone number)
Enter your security code

For additinional information please submit a Service Desk Ticket to www.csueastbay.edu/servicedesk

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