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Report an Incident/Problem

Response Objectives:

**1 business hour for Critical Level incidents
8 business hours for High Level incidents
16 business hours for Medium Level Incidents
32 business hours for Low Level incidents

**For critical incidents, please call x53781 or x54220 for immediate response AFTER submitting your ticket to the service desk.

Defining Incident Levels:

Critical-incident affects a major part of the academic or business-critical infrastructure
High-incident affects several applications or services; or a large number of users
Medium-incident is related to a single application or service and side-effects can be safely excluded
Low-incident has a low impact and low probability on daily academic or business needs

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