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Call Center Services

Consultation to design, evaluate and implement Automatic Call Distribution (ACD) features for call centers.

Automated Call Distribution services include routing of incoming calls to a group of users and reports of call volume and handling of incoming calls (e.g., length of inbound phone calls, amount of time to answer inbound calls, hang-ups, etc.). These services are typically used by call centers, which receive a high volume of inbound calls where any member of a group of users can answer and respond to service requests.

Features

Design of Automated Call Distribution services.

Voice response scripts for Automated Call Distribution Services.

Implementation of Automatic Call Distribution services.

Training for Automated Call Distribution services.

Service Hours

8:00 AM to 5:00 PM, Monday to Friday

Self-Help Tutorials & Training Links

Telephone Services Web Page http://www20.csueastbay.edu/its/it/telephones/

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