Student Finance Policies - Spring 2013
If you have questions regarding your fees or how to pay your fees, contact Student Financial Services at (510) 885-3767. You may also speak with a Student Financials Representative at the Cashier’s Office Student Information Lobby on the Hayward Campus or at the Academic Services Center on the Concord Campus.
To Drop or Withdraw from a Class
If you registered for a class and do not plan to attend, it is your responsibility to drop the course by the last day of the Drop Period. Do not assume that by not attending the first class meeting you will automatically be disenrolled. Students who wish to withdraw from a course should review the Fee Refund Policy below if they wish to receive a refund. Visit the Registration web site to learn more about dropping or withdrawing from a course. Complete details about withdrawal policies can also be found in the University Catalog.
Fee Refund Policy
Refunds will automatically be credited to your University account. If you are eligible for a refund of Tuition Fees or Non-Resident Tuition for withdrawing or reducing units before the published deadlines, the amount of the credits resulting from refunds are processed as follows:
1. Refunds owed to financial aid recipients will be used to repay the funds from which you received financial aid. (See the Financial Aid Web site.)
2. If you are not a financial aid student and take no action, the University will leave the balance on your account to apply toward future charges.
3. If you do not wish the refund to remain in your University account, you may apply for a refund. Note: All payments made by cash, check, money order, or cashier's check will be refunded by check. Payments made by credit card will be refunded back to your credit card. All refunds are subject to a $10 refund processing fee.
To qualify for a refund of Tuition Fees, the following is the revised summary of Title 5 Regulations on Refund of Fees, including Non-Resident Tuition. For purposes of the refund policy, mandatory fees are defined as system-wide fees and campus fees that are required to be paid in order to enroll in state-supported academic programs in the California State University.
For refunds for Spring quarter, see the Spring Prorated Fee Refund Schedule. The Spring Schedule follows:
1. Before Spring Quarter starts to April 1, 2013:
Students who drop all classes or cancel Enrollment in MyCSUEB before the beginning of the quarter, will be entitled to 100% refund of all mandatory tuition fees paid, and foreign/non-resident fees, if applicable.
2. Spring Drop Period April 1 through April 15, 2013:
Students who drop units in MyCSUEB, but are still enrolled in other classes, will be entitled to a refund of the difference between the higher fee category (6.1 to 22 units) and lower fee category (0 to 6.0 units) if applicable. Additionally, if foreign/non-resident fees were charged, the student is entitled to a refund of the number of units reduced.
Students who drop ALL units or are dropped for non-payment in MyCSUEB by April 16, 2013 will be charged a prorated amount of mandatory tuition fees for each day they are enrolled, beginning with the first day of the quarter, until the date when all classes were dropped. Additionally, foreign/non-resident charges will be prorated according to the drop date. The student is entitled to a prorated refund of mandatory tuition fees, if applicable. You may refer to the information found in the Spring Prorated Fee Refund Schedule.
3. Withdrawal Period
(Sixty percent point in the Quarter) Students who drop units, but are still enrolled in other classes will NOT be entitled to any refund of fees. Students who withdraw completely from the University will be entitled to a prorata refund of mandatory fees and tuition depending on when all classes were withdrawn. This also applies to verifiable medical withdrawal. View the Spring Prorated Fee Refund Schedule for more information.
4. After May 16, 2013
Students who officially withdraw from the University after the sixty percent point in the quarter will not be entitled to any refund of tuition or mandatory fees. Exceptions to this rule: Fees collected in error, course cancellation, administrative error, or the student is activated for compulsory military service.
For state-supported quarters, and non-standard terms of four weeks or more in length, students who drop all courses prior to the end of the campus-designated drop period or who officially withdraw no later than the sixty percent point in the term shall be entitled to a prorata refund of non-resident tuition and mandatory tuition fees. Prorata refund is determined on the basis of the date of the student’s withdrawal and the length of the term. The length of the term is calculated from the first day of instruction through the final exam day of the period. The lowest percentage of the refund is 40%.
The Late Registration fee is not refundable except when due to university error.
How to Request a Refund
To request a refund of the fees described above, download and complete a Refund Request Form (pdf). Turn the form in to the Cashier's on the first floor of the Student Services and Administration (SA) Building on the Hayward Campus or in the Concord Campus Academic Services Lobby.
Your refund, if approved, will be applied to the original form of payment. A $10 refund processing fee will be subtracted from your refund check. Refund to a credit card may not appear on your statement for one to two billing cycles. To determine the amount of your refund please see the Spring Prorated Fee Refund Schedule.
Refund checks will be processed after April 22, 2013.
Cal Vet Fee Waiver
Approval for benefits under the Cal Vet Fee Waiver program shall be granted on an Academic Year (AY) basis. There shall be no partial year grants of benefits. Applicants must re-apply each year to maintain entitlement. Approvals may be granted only for the current AY, or the immediate upcoming AY.
Returned Check Fee Policy
A returned check penalty fee of $25.00 will be charged to a student’s account for any check dishonored by the drawee's bank. The returned check and penalty fee must be paid by cash, credit card or money order. If a student or anyone paying on the student’s behalf has written one or more returned checks, check cashing privileges will be revoked. If a returned check was used to pay for more than one student, each student will be assessed the $25 returned check fee. Payments made by a returned check are reversed from the student’s account, leaving the balance due and payable immediately. Outstanding balances are subject to the unpaid fees and delinquent accounts policy and may result in the students being dropped from their classes.
Disclaimer – Cost of Collection
Students are responsible for all fees due the University by the fee payment deadlines. If you do not pay on time you may be subject to collection proceedings according to the following policy.
Unpaid Tuition and Fees
You are subject to normal collection actions for unpaid debts including: assessment of late registration and past due fees, withholding of University services, withholding of credit for and disenrollment from some or all classes, referral of the debt to a collection agency and/or credit reporting agency, intercept of amounts due you from the State of California and/or legal action. You are obligated to pay all costs of collection, including attorney fees, collection agency fees and court costs (Please see Title 5, California Code of Regulations, Sections 42380 and 42381).
Don't Forget to File a FAFSA for Each Year
Students must apply each year to obtain financial aid or to continue receiving aid by submitting a FAFSA. FAFSA deadline for priority consideration is March 2.
Contact the Office of Financial Aid:
The Enrollment Information Center (EIC) is located on the first floor of the Student Services and Administration Building on the Hayward Campus. The EIC is open Monday 8:30 a.m. - 6:30 p.m., Tuesday - Thursday 8:30 a.m. - 5:30 p.m., and Friday 10:30 a.m. - 5 p.m.
Call (510) 885-2784; or FAX (510) 885-2161. Telephone assistance is available Monday - Thursday 10:00 a.m. - 3:00 p.m. We are not available by phone on Fridays, please call back on Monday or e-mail firstname.lastname@example.org
The Academic Service Center, Concord Campus is Open Monday - Thursday 10 a.m. - 6:30 p.m. for Admission, Financial Aid, and Registrar general questions.
Financial aid counselor appointments are available the second Tuesday of each month from 3:00 p.m. - 6:00 p.m.
Call (925) 602-6700
Contact Student Financial Services:
Student Financial services is located on the first floor of the Student Services and Administration Building on the Hayward Campus.
Open Monday - Thursday 8:30 a.m. - 5:00 p.m., Friday 9:00 – 4:30 pm.
Call (510) 885-3767
Offices Closed on Holidays
The above listed hours of operation are subject to change, and not applicable when the University is closed for regularly scheduled holidays.