Student Finance Policies

If you have questions regarding your fees or how to pay your fees, contact Student Financial Services at (510) 885-3767 or studentfinance@csueastbay.edu. You may also speak with a Student Financials Representative at the Cashier’s Office Student Information Lobby on the Hayward Campus or at the Academic Services Center on the Concord Campus.

If you registered for a class and do not plan to attend, it is your responsibility to drop the course by the add/drop deadline. Do not assume that by not attending the first class meeting you will automatically be disenrolled. Students who wish to withdraw from a course should review the Fee Refund Policy below if they wish to receive a refund.

Fee Refund Policy

Refunds will automatically be credited to your University account. If you are eligible for a refund of Enrollment Fees or Non-Resident Tuition for withdrawing or reducing units before the published deadlines, the amount of the credits resulting from refunds are processed as follows:

1. Refunds owed to financial aid recipients will be used to repay the funds from which you received financial aid. (See the Financial Aid Web site.)

2. If you are not a financial aid student and take no action, the University will leave the balance on your account to apply toward future charges.

3. If you do not wish the refund to remain in your University account, you may apply for a refund. Note: All refunds of payments are made by check only. A credit will not be issued to your credit card.

To qualify for a refund of Enrollment Fees, the following is the revised summary of Title 5 Regulations on Refund of Fees, including Non-Resident Tuition. For purposes of the refund policy, mandatory fees are defined as system-wide fees and campus fees that are required to be paid in order to enroll in state-supported academic programs in the California State University.

1. Before Winter Quarter starts to January 3
Students who drop all classes or cancel Enrollment in MyCSUEB before the beginning of the quarter, will be entitled to 100% refund of all mandatory Enrollment fees paid.

2. Winter Add/Drop Period January 4 - 15
Students who drop units in MyCSUEB, but are still enrolled in other classes, will be entitled to a refund of the difference between the higher fee category(6.1 to 22 units) and lower fee category (0-6.0 units) if applicable. Additionally, if foreign/non-resident fees were charged, the student is entitled to a refund of the number of units reduced.

Students who drop ALL units in MyCSUEB, during the add/drop period will be charged a prorated amount of mandatory enrollment fees for each day they are enrolled, beginning with the first day of the quarter, until the date when all classes were dropped. Additionally, foreign/non-resident charges will be prorated according to the drop date. The student is entitled to a prorated refund of mandatory enrollment fees, if applicable. You may refer to the information found in the Prorated Fee Refund Schedule.

3. Withdrawal Period
(Sixty percent point in the quarter) – Students who drop units, but are still enrolled in other classes will NOT be entitled to any refund of fees.

Students who withdraw completely from the University will be entitled to a prorata refund of mandatory fees and tuition depending on when all classes where withdrawn. This also applies to verifiable medical withdrawal. The Prorated Fee Refund Schedule is available online.

4. After February 17, 2010
Students who officially withdraw from the University after the sixty percent point in the quarter will not be entitled to any refund of tuition or mandatory fees. Exceptions to this rule: Fees collected in error, course cancellation, administrative error, or the student is activated for compulsory military service.

For state-supported quarters, and non-standard terms of four weeks or more in length, students who drop all courses prior to the end of the campus-designated drop period or who officially withdraw no later than the sixty percent point in the term shall be entitled to a pro-rata refund of non-resident tuition and mandatory fees. Prorata refund is determined on the basis of the date of the student’s withdrawal and the length of the term. The length of the term is calculated from the first day of instruction through the final exam day of the period. The lowest percentage of the refund is 40%.

The Late Registration fee is not refundable except when due to university error.

How to Request a Refund

To request a refund of the fees described above, download and complete a Refund Request Form (pdf). Turn the form in to the Cashier's on the first floor Lobby of Warren Hall or in the Concord Campus Academic Services Lobby. A $10 processing fee will be subtracted from your refund check.

Refund checks will be processed after the Add/Drop Period ends, January 15, 2010.

Parking Refunds

To see our refund policy please visit the University Parking Services web page.

Disclaimer – Cost of Collection

Students are responsible for all fees due the University by the fee payment deadlines. If you do not pay on time you may be subject to collection proceedings according to the following policy.

Unpaid Tuition and Fees

You are subject to normal collection actions for unpaid debts including: assessment of late registration and past due fees, withholding of University services, withholding of credit for and disenrollment from some or all classes, referral of the debt to a collection agency and/or credit reporting agency, intercept of amounts due you from the State of California and/or legal action. You are obligated to pay all costs of collection, including attorney fees, collection agency fees and court costs (Please see Title 5, California Code of Regulations, Sections 42380 and 42381).