Frequently Asked Questions about CSUEB Learning Environments

  1. Which computer labs are available to be scheduled for occasional use?
  2. How do I schedule a computer lab?
  3. How do I get training on lab use?
  4. How do I add software to a lab?
  5. How do I get access to a lab that I've reserved?
  6. What do I do if there’s a technical problem in a lab?
  7. What is the Virtual Computing Lab (VCL)?
  8. How do I access the VCL?
  9. How do my students access the VCL?
  10. Can my students use the VCL outside of class scheduled time?
  11. How do I get training on the VCL?
  12. How do my students get training on the VCL?
  13. Do I need special software to access the VCL?
  14. Which browsers can I use to access the VCL?
  15. How do I make a reservation on the VCL for my class?
  16. How do I know if a reservation is there for the VCL if I can't see it?

1. Which computer labs are available to be scheduled for occasional use?

Labs that are listed as General Use are available when not already reserved for a class. Labs that are listed as Discipline Specific or Specialized are only available by request through the academic department or college as noted on the lists of computer labs.

2. How do I schedule a computer lab?

General Use computer labs are scheduled via the link "Computer Lab Reservations" on the Faculty Web page. (Labs defined as Discipline Specific or Specialized are not booked through this link, but must be reserved through the associated department or college.) After filling out the fields at the top of the Lab Reservation form, click to select Computer Lab yes/no. Complete the last fields, select the preferred lab from the dropdown menu, and then click Submit. Instructions for the form are linked at the top of the page. Please note that a Service Desk ticket must be opened if there are software or hardware requirements or questions about accessing the room. There is a link to the Service Desk at the bottom of the form.

3. How do I get training on lab use?

See the online documentation on Smart Classroom and Computer Lab use. If you need additional support, open a Service Desk ticket. Please be specific about the type of training you need.

4. How do I add software to a lab?

To have software installed in a Smart Classroom or Computer Lab, open a Service Desk ticket specifying what program and version and the date needed. Please include how many licenses have been purchased and where the installation media can be obtained. The technician who installs the software will contact you after the installation is complete so you can verify and test the installation. Due to reduced staffing we need at least 20 business days notice to install new software in a lab or classroom

5. How do I get access to a lab that I've reserved?

When you make the reservation for the Computer Lab, you will receive instructions on how to gain access. Many labs have keypad door locks and those that don't are opened for your class by UPD or Facilities. If you arrive at a room and find it locked during non-business hours, contact UPD. For Discipline Specific labs, contact the responsible college or academic department.

6. What do I do if there’s a technical problem in a lab?

Call 885-4357 (885-help) for immediate assistance. If there is an issue with one of the student stations, please open a Service Desk ticket to report it.

7. What is the Virtual Computing Lab (VCL)?

The Virtual Computing Lab (VCL) is a desktop environment complete with operating system and software that runs on a server rather than on the local computer. The user connects to this VCL environment from the browser on a local computer in order to access software they may not have such as a specialized statistics application. The CSUEB VCL is in an introductory phase with limited use and will be expanded to include more software and more access over the coming years.

8. How do I access the VCL?

The CSU-wide VCL is accessed via Blackboard. Click on the CSU VCL Pilot link under Course Information. If you don't see a link there, go to https://vcl.calstate.edu/.

9. How do my students access the VCL?

After you arrange to have the VCL set up for your class, the enrolled students will be able to access it with their NetID and password. Only students enrolled in the specific class will be able to use the VCL set up for the class.

10. Can my students use the VCL outside of class scheduled time?

Yes. Unless the VCL is reserved specifically for a particular time only for your class or another, it will be available to those students enrolled in your class 24/7.

11. How do I get training on the VCL?

Please open a Service Desk ticket.

12. How do my students get training on the VCL?

There is online documentation for students. If they need additional support, they can open a Service Desk ticket or go to the Library Learning Commons for assistance.

13. Do I need special software to access the VCL?

The only software needed to access the VCL is a Web browser (Internet Explorer, Firefox, Safari, etc.) and RDP, Microsoft's Remote Desktop program, which comes preinstalled with Windows XP, Vista, and Windows 7. A version of RDP for the Macintosh is available free from the Microsoft Web site.

14. Which browsers can I use to access the VCL?

Access to the actual VCL is through RDP (Microsoft's Remote Desktop), so any browser can be used to make the initial connection with the VCL server and get the password needed for the RDP connection.

15. How do I make a reservation on the VCL for my class?

Reservations for a VCL that already exists for your class are made by logging onto the VCL and making a reservation. For a new VCL, please make a request with a Service Desk ticket. Specify the software required, the course number, and whether you want the VCL to be exclusively available to your students only during the class meeting time, like 2-4 pm Mondays and Wednesdays, or if you want the students to have access to the VCL at any time.

16. How do I know if a reservation is there for the VCL if I can't see it?

Click Current Reservations to see your reservations. Also see the VCL documentation online for more information.

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