Student’s Rights & Responsibilities
Students who receive financial aid awards have rights to certain information, and responsibilities to fulfill as a student, in order to use and keep their aid.
You have the right to ask a school:
- What financial assistance is available, including information on all federal, state, and school financial aid programs
- What it costs to attend, and what the refund policies are if you drop out
- What the deadlines are for submitting applications for each financial aid program
- What criteria are used to select financial aid recipients
- How your financial need is determined, including how costs for tuition and fees, room and board, transportation, books and supplies, personal and miscellaneous expenses, etc. are considered in your budget
- What resources (such as parental contribution, other financial assistance, your assets, etc.) are considered in the calculation of your need
- How much of your financial need, as determined by the school, has been met
- To explain the various programs in your student aid package. If you believe you have been treated unfairly, you may request reconsideration of the award that was made to you.
- What portion of the financial aid you receive must be repaid, and what portion is grant aid. If the aid is a loan, you have the right to know what the interest rate is, the total amount that must be repaid, the repayment procedures, the length of time you have to repay the loan and when repayment is to begin
- How the school determines whether you are making satisfactory academic progress, and what happens if you are not making satisfactory progress.
It is your responsibility to:
- Review and consider all information about a school's program before you enroll
- Pay special attention to your application for student financial aid, complete it accurately and submit it on time to the right place. Errors may delay your aid and intentionally providing false information is a violation of federal law and is considered a criminal offense subject to penalties
- Respond promptly and return all documentation, verification, corrections and/or new information requested by the financial aid office or by the agency to which you submitted your application
- Read and understand all forms you were asked to sign and keep copies of them
- Accept responsibility for all agreements you sign
- Notify your lender of changes to your name, address or school status, if you have a loan
- Perform all agreed upon work in a satisfactory manner if accepting Federal Work Study
- Know and comply with deadlines when applying or reapplying for financial aid
- Know and comply with the University's refund procedures
- Maintain satisfactory academic progress according to the policies and standards of the University. Download the Satisfactory Academic Progress Policy (pdf).
- A federal or state drug conviction can disqualify students from receiving Financial Aid. Please see the Notice of Financial Aid Penalties for Drug Law Violations for complete details.
Don't Forget to File a FAFSA for Each Year
Students must apply each year to obtain financial aid or to continue receiving aid by submitting a FAFSA. FAFSA deadline for priority consideration is March 2.
Contact the Office of Financial Aid:
The Enrollment Information Center (EIC) is located on the first floor of the Student Services and Administration Building on the Hayward Campus. The EIC is open Monday 8:30 a.m. - 6:00 p.m., Tuesday - Thursday 8:30 a.m. - 5:30 p.m., and Friday 10:30 a.m. - 5 p.m.
Call (510) 885-2784; or FAX (510) 885-2161. Telephone assistance is available Monday - Thursday 10:00 a.m. - 3:00 p.m. We are not available by phone on Fridays, please call back on Monday or e-mail firstname.lastname@example.org
The Academic Service Center, Concord Campus is Open Monday - Thursday 10 a.m. - 6:30 p.m. for Admission, Financial Aid, and Registrar general questions.
Financial aid counselor appointments are available the second Tuesday of each month from 3:00 p.m. - 6:00 p.m.
Call (925) 602-6700
Contact Student Financial Services:
Student Financial services is located on the first floor of the Student Services and Administration Building on the Hayward Campus.
Open Monday - Thursday 8:30 a.m. - 5:00 p.m., Friday 9:00 – 4:30 pm.
Call (510) 885-3767
Offices Closed on Holidays
The above listed hours of operation are subject to change, and not applicable when the University is closed for regularly scheduled holidays.